Refund Policy

• Masterclass: free to attend, so there is nothing to refund. Cancel your place any time by replying to your confirmation email.
• Memberships: full refund within [7 days] of purchase, provided you have not consumed more than [8] of the material.
• If we cancel a paid session and cannot offer a suitable alternative, you get a full refund whether or not a window has passed.
• Refunds are returned to the original payment method within [7 days].

The sections below set out the detail. Nothing here removes any right you have under consumer law.

The masterclass is free to attend, so no payment is taken and there is nothing to refund.

If you cannot make the session you registered for, simply reply to your confirmation email and we will move you to another Saturday. Telling us is a courtesy rather than a requirement, but it does free the place for someone else.

If we cancel or reschedule a session, everyone registered is told directly and moved to the next one automatically.

You can request a full refund within [7 days] of your purchase, as long as you have not consumed more than [8] of the course material and have not used your one-to-one mentor call.

This is a genuine window to look inside and decide, not a trap. If you go through the whole program and then ask for the money back, that is a different request and we will treat it as one.

Upgrades from Silver to Gold are refundable on the price difference under the same terms, counted from the date of the upgrade.

• requests made after the applicable window has passed
• a membership where the material has been substantially consumed or downloaded
• cases where access was suspended or ended because of a breach of our terms
• one-to-one mentor calls that have already taken place
• any amount already refunded, or a purchase reversed through a chargeback

If we cancel a session, we will offer you a place in the next cohort. If that does not work for you, you get a full refund regardless of any window.

If we reschedule and the new time does not suit you, the same applies.

Email [support@xtramindai.com] from the address you used to register, with:

• the program you bought and the date of purchase
• your order or payment reference
• a sentence on why it is not working for you — this is genuinely useful to us, and it is not a hurdle

We will acknowledge your request within [7 days] and confirm the outcome within [14 days].

Approved refunds go back to the original payment method within [24 hours] of approval. How quickly it appears then depends on your bank or card issuer.

Any transaction fees charged by the payment provider are [REFUNDED / NOT REFUNDED — state which]. Access to the program ends once the refund is issued.

Please contact us before raising a chargeback with your bank. A chargeback freezes the account while it is investigated and takes far longer to resolve than an email to us.

Anything about refunds: [support@xtramindai.com]. This policy forms part of our Terms of Service.